Adding Upgrades and Revenue
With a growing user base and strong retention, the team saw the opportunity to acquire paying users. We built an upgrade experience, which also gave us the chance to experiment with some of the latest OS features the team was eager to try. We created Apple Health integrations, built an Apple Watch app, and used iCloud syncing for data exports and transfers. In addition, we significantly enhanced our user experience with new dashboards, motivational levers, and a refined look & feel.
Our ‘bet’ paid off and within a few months, we were achieving upgrade rates of 10% to 12% - exceeding the industry benchmarks in this vertical - while also raising prices. We also grew downloads by tapping into various social channels and experimenting with our App Store marketing, achieving significant conversion improvements from views to downloads.